Our Commitment to You

We take pride in handcrafting each soap and candle with care. Your satisfaction matters to us, and we're here to make things right if you're not completely happy with your purchase.

Returns Policy

Due to the handmade, natural nature of our products and health regulations, we cannot accept returns on opened or used items. However, we stand behind the quality of everything we create.

We Will Make It Right If

Damaged Item

Damaged Item

Wrong Product

Wrong Product

What We Need

Simply email us at cristina@crystalshoressoapandcandles.com or fill out our Contact Form with

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We'll respond within 24 hours and work with you to find the best solution.

Exchanges

Contact us at cristina@crystalshoressoapandcandles.com within 14 days.
Once approved, we’ll send your replacement at no cost.